The more you play, the more you WIN. Check level!

CHOSEN by Dermatology

Terms & Conditions

Welcome to www.chosenstore.in ("Site"). The website, along with any ecommerce services provided hereon, is owned and operated by SILPHION RESEARCH PRIVATE LIMITED, (“We/Us”) a company incorporated under the Companies Act, 2013, Vide CIN: U20237TN2024PTC168031 with its registered office at No. 95/44, 4th Floor, I Main Road, Gandhi Nagar, Adyar (Chennai), Chennai City Corporation, Chennai- 600020, Tamil Nadu, India. The Site and ecommerce services are together referred to as the Services. 

You may be accessing the Services from a computer or mobile device and these Terms of Use (“Terms”) govern your use of the Services and your conduct hereon, regardless of the means of access. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions or policies referenced herein and/or available elsewhere through the Services. These Terms of Service apply  to all users and persons who access the Services, in any manner or through any means of access.

By mere accessing or using the Services, you are acknowledging, without limitation or qualification, to be bound by these Terms and Chosen’s other applicable Polices, whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS MENTIONED HEREIN, SO PLEASE READ THIS DOCUMENT CAREFULLY BEFORE PROCEEDING. If you do not agree to any of the terms enumerated in the Terms of Use or the Policies, please do not use the Platform. You are responsible to ensure that your access to the Services and material available on or through it are legal in each jurisdiction, in or through which you access the Services or such material.

Any new features or tools which are added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you

If these Terms are considered an offer, acceptance is expressly limited to the contents of these Terms.

  1. Online Store Terms

    1. By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    3. You must not transmit any worms or viruses or any code of a destructive nature.

    4. A breach or violation of any of these provisions will result in an immediate suspension of your access to the Services.

  1. User Accounts

    1. We reserve the right to require you to create a user account in order to access any part of the Services. 

    2. You are responsible for maintaining the confidentiality of your account and its details, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in any manner.

    3. If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to Silphion Research Private Limited, including affiliates, associates and their respective owners, directors, officers, agents, shareholders and partners or its partners.

    4. You agree to provide current, complete and accurate purchase and account information for all purchases through the Services. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

    5. The creation of User Accounts is limited only to persons above the age of 18. 

    6. If you are accessing, browsing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site in whatsoever nature

  1. Accuracy of Information

    1. We will make all reasonable efforts to ensure that the information provided about the products sold on the Site are accurate and up-to-date. However, we do not warrant that the product description, colours, information or other content of the Platform is accurate, complete, reliable, current or error-free.

    2. Prices or descriptions for our products are subject to change without notice. 

    3. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual prices payable.

    4. We reserve the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after you have placed an order), without prior notice.

    5. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made

    6. Please note that we are under no obligation to notify you of any changes to information relating to the Site. You agree that it is your responsibility to monitor any such changes yourself.

    7. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  1. Use of our Products

    1. The products and services available through the Services, as well any samples provided, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

    2. We will not be liable for any adverse reactions, allergies, or side-effects stemming from or associated with the use of our Products. Please consult a qualified medical professional before purchasing/using the same.

    3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer

    4. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

  1. Shipping

    1. We will make all reasonable efforts to ensure that your orders are shipped within 5 business days of placing them. 

    2. Our shipments are assisted by our trusted logistics partners. We will provide you with tracking details of your shipment once the order has been shipped.

    3. Shipping timelines and availability are subject to change without prior notice, especially if for reasons outside our reasonable control.

    4. If you have any queries regarding the status of your order/shipment, please write to us at support@chosestore.in along with your order number, full name and phone number.

  1. International Shipping

  1. A cancellation charge of 5% will be applicable if you choose to cancel your order after making payment.

  2. Payments towards shipments cannot be refunded if the consignment has been dispatched.

  3. Cancellation of the order is not possible once the shipment process has begun.

  4. These items are non-returnable due to the prevailing restrictions on travel and shipments.

  5. Please reach out to us if you have any doubts BEFORE you make the payments at support@chosenstore.in. We are happy to help you with your queries.

  6. For personal care/ cosmeceuticals / nutraceuticals, destination country may charge a duty levy, to be borne by the customer.

  7. It takes a maximum of 2 business days to dispatch the ordered products from the date of placing the order.

  8. It will take a maximum of 7 - 10 business days for the product to reach your destination from the date of shipment or Generation of AWB (Air Waybill) whenever it is later provided all the documents have been submitted in time.

  1. Cancellations, Refunds, and Replacements(within India)

    1. In the event you wish to cancel an order, you must contact us within 24 hours of placing it. You may contact us at the details provided further below in these Terms. We reserve the right to refuse cancellation of any orders. If we agree to cancel your order, we will refund any money paid to the payment method you have used to place your order subject to Cancellation charges of 5% on the order value.

    2. Orders once shipped cannot be cancelled. 

    3. We will only replace products if they are defective, damaged, or missing in transit if reported within 48 hours from the date of receipt of the products. A pickup will be arranged at the shipping address by our logistics team to receive the defective or damaged product, and you are requested to hand over the product to the delivery personnel as received.

    4. We will only dispatch the replacement after receipt of your returned product and verification that it is indeed damaged or defective.

    5. Depending on where you live, the time it may take for your exchanged product to reach you may vary depending on the applicable logistics.

  1. Privacy and Personal Information

Any information that we may collect is processed in accordance with our Privacy Policy.

  1. Third Party Information

    1. Certain content, products and services available on the Site may include materials from third-parties.

    2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

  1. User Comments, Feedback and Other Submissions

    1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

  1. Prohibited Uses

    1. for any unlawful purpose, or to solicit others to perform in any unlawful acts; 

    2. to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

    3. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

    4. to submit false or misleading information; 

    5. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 

    6. to collect or track the personal information of others; 

    7. to spam, phish, pharm, pretext, spider, crawl, or scrape; 

    8. for any obscene or immoral purpose; or 

    9. to interfere with or circumvent the security features of the Site, Services or any related website, other websites, or the Internet. 

    1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: 

    2. We reserve the right to terminate your use of the Service or any related website for violating any of the above restrictions.

    3. We also reserve the right to investigate occurrences that may involve such violations and cooperate with authorities in prosecuting users who are involved in such violations.

  1. Intellectual Property Rights

    1. All brand names, logos, and other content hosted on the Site/Services are the property of their respective owners. No license is granted to use any of the content/materials hosted on the Site or Services, in any manner whatsoever.

    2. Silphion Research Private Limited including affiliates, associates and their respective owners, directors, officers, agents, shareholders and partners expressly and exclusively reserve all applicable intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this Site, including its look and feel. The compilation (meaning the collection, arrangement and assembly ) of the content on the Site is the exclusive property of Chosen and is protected by both Indian and international law. 

    3. The content/materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.

  1. Limited License

    1. You are granted limited, non-exclusive, non-transferable, non-sublicensable license to access, and make personal and non-commercial use of the Site, including creating a hyperlink for personal, non-commercial use. All rights not expressly granted to you in these Terms are reserved and retained by Silphion Research Private Limited and its affiliates.

    2. We reserve the right at any time and for any reason to terminate your license to use the Site/Services and to block and prevent your future access thereto.

  1. Representations & Warranties

    1. The Site and Services are provided to you “AS IS”. We make no representations regarding the use of or the result of the Products mentioned on the Site in terms of their correctness, accuracy, reliability, or otherwise.

    2. You acknowledge that this Site is provided only on the basis set out in the Terms of Use. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Site.

    3. Any content/materials hosted on the Site/Services is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. While we take all reasonable care to ensure that the information provided is accurate, we make no representation and take no responsibility for the accuracy or validity of the same. 

    4. If you have specific medical issues, or for treatment of any medical condition, please consult a certified medical practitioner. If you choose to rely on any information provided on the Site/Services, you do so at your own risk.

  1. Disclaimer of Warranty and Limitation of Liability

    1. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    2. To the fullest extent allowed by law, in no case shall Silphion Research Private Limited, its partners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

    3. If you have a dispute with us or are dissatisfied with the site, termination of your use of the site is your sole remedy. We have no other obligation, liability, or responsibility to you.

  1. Indemnification

    1. You agree to indemnify, defend and hold harmless our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    2. The provisions of this Section 14 shall survive the termination or expiry of these Terms, in perpetuity.

  1. Termination

    1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

    2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. We may terminate the Terms of Use at any time and may do so without notice, and accordingly deny you access to the Site, such termination will be without any liability to the Site

    3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    4. Upon any termination of the Terms of Use by either party, you must promptly destroy all materials downloaded or otherwise obtained from the Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of these Terms shall not cancel your obligation to pay for products already ordered from the Site or affect any liability that may have arisen under prior to termination.

  1. Governing Law & Jurisdiction

    1. The Terms of Use and the Policies shall be construed in accordance with the applicable laws of India, without reference to its choice or conflicts of law rules. 

    2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts at Chennai.

    3. Without any prejudice to the above, Silphion Research Private Limited including affiliates, associates and their respective owners, directors, officers, agents, shareholders and partners shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect their trademarks or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.

  1. Amendments and Updates to Terms

    1. You can review the most current version of the Terms of Service at any time at this page.

    2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

  1. General Provisions

    1. Nothing contained in these Terms shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between the parties. 

    2. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. 

    3. In the event that any provision of these Terms shall be unenforceable or invalid under any applicable law or be so held by any court decision, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. 

    4. The headings in these Terms are for convenience only and shall not be used in its interpretation.

    5. We reserve the right, in our sole discretion, to change/ alter/ modify these Terms at any time by posting the changes on the Site/Services. Any changes are effective immediately upon posting to the Site/Services. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms. We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

    6. These Terms constitutes the entire agreement between you and Us with respect to the Site/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written.

    7. If you have any queries reach out to our Grievance Redressal Officer/Nodal Officer:

      Name: Raghavender M M

      Email ID: grievance.officer@chosenstore.in / Phone No. :+91-7845787473

      Time: From 10:00 am to 6:00 pm (Monday to Saturday)

  1. Contact Information

You may contact us using the information below:

Silphion Research Private Limited

Chosen store, 
3rd Floor, Canberra House, 
New No. 97 & 95, Old No 58 & 58a, 
Pantheon Road, Egmore,
Chennai 600008 
Tamil Nadu
support@chosenstore.in
93840 00411

 

TERMS & CONDITIONS OF WARRANTY

These terms and conditions set out hereunder (hereinafter referred to as “Warranty”) are set forth by SILPHION RESEARCH PRIVATE LIMITED,  a company incorporated under the Companies Act, 2013, Vide CIN: U20237TN2024PTC168031 (hereinafter referred to as “We”, “Us” and “Our) to the Owner/Customer (as provided on the warranty card provided at the time of purchase and hereinafter referred to as “You”) for the Product(s) (as specified on the warranty card provided at the time of purchase).

  1. Term: The applicable warranty period commences from the date of purchase and shall expire upon three (3) months from the date of purchase. During the said applicable warranty period, We shall (i) replace the Product with either a new or a refurbished Product that is the same as or similar to the Product you purchased; (ii) repair the Product using either new or refurbished parts; or (iii) refund to you the purchase price/cost of reimbursement for parts of the Products (which shall be decided at Our sole discretion) in accordance with the terms of this Warranty.

  1. Hours of Service: Service will be available during our operating hours (i.e., 10:00 AM to 6:00 PM) on working days. The replacement and associated services for the Product, shall be carried out within 10 days from the date of receipt of the returned Product.

  1. Requirements for coverage under the Warranty:

(i) You will have to show the warranty card that came with the Product; and

(ii) Show valid proof of purchase as and when required.

Please note that Products which are not registered in accordance with the Warranty, without valid proof of purchase and/or with proof of purchase that has been altered, illegible or have not directly been purchased from Us, shall be deemed to be outside the cover of this Warranty.

  1. Repairs/Replacement or Services covered under this Warranty: The Product when covered under this warranty shall include only its original configuration, design or specifications as it was at the time of purchase. Unless otherwise provided herein, coverage does not and will not apply to any consumables, non-functional parts, fragile Products, or accessories that are used in conjunction with or to enhance the performance of the covered Product.

  1. If there are any missing part(s), faults and/or defects which do not conform to the sales contract, invoice or packaging (hereinafter referred to as “Defects”) which can reasonably be discovered through visual inspections on the date of receipt or immediately thereafter must be reported within seven (7) days of date of receipt of the product, failing which, no Defects will be deemed to be present at the time of purchase. Claims relating to such Defects must be supported in writing and presented to Us at the time of return/replacement.

  1. We reserve the right to decline to provide services covered under this Warranty in instances where the Product is obsolete, no longer deemed (at our sole discretion) serviceable or replaceable for any reason. Products after servicing or inspections must be collected within three (3) months from the date of notification. We may dispose of any Product which remains uncollected after three (3) months of notification, without notice to You, in any way We deem fit, and We may also claim any damages from You including any costs for the storage of the Product. We reserve the right of lien for unpaid charges over the Product.

  1. Time shall not be of the essence in providing the Warranty services, as our services can be inadvertently affected by factors outside our control. We shall not be liable for any losses or damages howsoever arising out of delays, loss of use, force majeure events, etc. Nevertheless, We shall make reasonable efforts to inform You in the event where the service may exceed ten (10) days from the date of service request.

  1. This Warranty is applicable only to the person named as the owner of the Product in the warranty card and is not assignable and/or transferable and/or extendable.

  1. We shall reserve the right to vary the coverage or refuse to cover Products which Our records indicate are “End-of-Line” or “Clearance”.

  1. We shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of products or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.

  1. This limited Warranty is only applicable to Products purchased from us through our Website (chosenstore.in) and in store purchase at our location(s) in India. Servicing is available only in India. The Products when covered under this limited manufacturer warranty shall include only its original configuration, design or specifications. Unless otherwise provided herein, coverage does not and will not apply to any consumable items, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product.

  1. Limitations of coverage: This Warranty does not cover:

(i) Any Product purchased outside India.

(ii) Minor imperfections in the Products that meet design specifications or imperfections that do not materially alter functionality. We make no satisfaction guarantees, performance guarantees, risk free guarantees, error free guarantees, any express or implied warranties including but not limited to fitness for a particular purpose, performance, use or merchantability. Whether by statue, common law or otherwise are excluded to the maximum extent permissible by applicable laws.

(iii) Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use or aid of supplies and accessories other than those provided by Us.

(iv) Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.

(v) Damage, fault or failure resulting from software, virus(es), electrical wiring and connections, user facilitated minor adjustments and settings, external antenna or local reception problems, structural problems of Your premises, inaccessible Products or parts, negligence, misuse, tampering or abuse, whether wilful or not.

(vi) Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product.

(vii) Damage, fault or failure due to or arising out of, transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantle, relocation or removal.

(viii) Non failure problems that do not require parts and intermittent issues, including without limitations, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuit, routine maintenance and servicing, periodic check-ups, cleaning, checking of improper operation or incorrect use.

(ix) Any utilization of the Product that is inconsistent with either the design of the Product or the way we intended the Product to be used.

(x) Any installation and/or modifications that prevents normal service.

(xi) Any and all cases in which a reasonable manufacturer of such a product would not honour the warranty of the Product.

(xii) Normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust, stains. Non-functional parts such as, but not limited to, plastics and finishes. Expendable or lost items, such as, but not limited to cables.

(xiii) Consequential losses and/or damages as a result of malfunctioning of, damage to, or failure of an operating part of the covered Product, or damages, fault or failure as a result of any repairs or replacements under this warranty. Damages, fault or failure caused by delays in rendering of Our services or loss of use during servicing or otherwise awaiting parts are not covered.

(xiv) Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged or improper use or operation.

(xv) Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.

(xvi) Warranty card/proof of purchase is altered, defaced or erased in any manner whatsoever.

We reserve the rights to charge You for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement under these excluded circumstances.

  1. To the maximum extent possible under applicable laws, We (including our affiliates, our agents and contractors) will not under any circumstances or under legal theory (whether based in contract, tort, or otherwise) be liable for any indirect, incidental or consequential losses and/or damages, including without limitation, property damage, lost time, loss of use, loss of data, delays in servicing or the inability to render service on any covered product.

  1. The defective Products or parts thereof covered under this Warranty shall be repaired or replaced (with comparable and/or refurbished equipment or parts) as determined by us in our sole discretion free of charge. Save for personal injury and death caused by Our own negligence and to the maximum extent permitted by applicable laws, the remedies in this warranty are your sole and exclusive remedies and our liability, howsoever arising out of, relating to or in connection with this warranty, shall not under any circumstances exceed the Product purchase price.

  1. None of Our employees, distributors, dealers, retailers, contractors, agents have the authority to vary, modify or amend any of the terms and conditions of this Warranty.

  1. Our decisions regarding all matters concerning this Warranty shall be final and binding.

  1. This Warranty is governed under the laws of India and does not affect Your statutory rights as a consumer in any way.

TERMS & CONDITIONS FOR PICKUP

Thank you for opting to pick your product up from the store.

  1. Please note that we will be holding your products for pickup, for a maximum of 7 working days, from the time of order. You can walk into our store on all business days (Mondays to Saturdays), between 11 AM and 6 PM, to collect your offer. If you are using Dunzo, or other modes of pick up, we request you to do so, during the above hours.

  2. The terms and conditions of return and refund are the same as for a standard online order, and the date of processing will be calculated from the date of order. For example, cancellation charges will be applicable, based on the date of order, and not from the date of pick up.

  3. If you wish to convert your pickup to standard delivery, this can be done within 72 hours of placing the order. Requests to convert the pick up to standard delivery, will not be processed if submitted after 72 hours of placing the order.

  4. If the pickup is not executed within 7 days from the date of ordering, the order will be considered as cancelled, and the money will be returned to the bank account/credit/debit card, whichever route the payment was made from, after application of due cancellation charges.

TERMS & CONDITIONS FOR LOYALTY AND REWARDS

  1. Every purchase earns GEMS at a flat rate of 10 GEMS per ₹100 spent. This rate applies equally to all customers — there are no membership tiers.

  2. Redemption value is fixed: 100 GEMS = ₹25 discount, for every customer.

  3. GEMS earned on your first order cannot be redeemed on that same order. Redemption becomes available starting from your second purchase.

  4. At checkout, available GEMS can be applied directly as a discount on your order — no coupon code is required.

  5. Cap on usage: A maximum of 500 GEMS (equivalent to ₹125) can be redeemed on a single order. Any remaining GEMS stay in your account for use on future orders, subject to applicable validity terms

  6. GEMS are earned in batches, and each batch is valid for 12 months from the date it was earned. When you redeem, the oldest available GEMS are used first. A reminder email will be sent 30 days before a batch of GEMS is due to expire, showing the amount and expiry date.

  7. Reward points (GEMS) once redeemed cannot be converted back to points.

  8. Retro claim is not possible.

  9. In case of reviews, points will be added only if the review is posted for the purchased product, and only one review per week is eligible for points.

  10. The registered email address must be quoted at the time of billing for store purchases, and for online purchases you must be logged in with the registered email address, for GEMS to accrue.

  11. Reward points will be updated to the account when the order has been delivered.

  12. GEMS earned on an order are calculated on the net amount paid (i.e., after any GEMS or discount is applied), not on the pre-discount cart value.

  13. If an order is fully or partially cancelled or returned: GEMS earned on that order will be reversed, and any GEMS redeemed on that order will be credited back to your account with their original expiry date (a return or cancellation does not extend or reset that expiry).

  14. Every order simultaneously earns GEMS and contributes to your cumulative spend under the separate CHOSEN Milestone Gifting program — the two programs run in parallel on the same order.

  15. Your GEMS balance is shown on the order confirmation, you'll be notified when your balance crosses a redeemable threshold, and you'll receive an expiry reminder as described above

  16. Redeem your GEMS for beautiful merch

  17. Only one code can be used at checkout; multiple promo codes cannot be combined. (This applies to promotional/discount codes — GEMS redemption itself does not require a code.)

  18. In case of the Referral program, the reward of ₹100 for a minimum purchase of ₹2,500 expires within 10 days from the date of its activation

  19. Migration from the previous tier-based program: existing members will be notified of the move to this flat-rate GEMS system and will have 30 days from the date of notification to redeem any balance or coupon earned under the previous tier rules. Unredeemed old-regime balances after this window will be migrated/forfeited per the new rules.

  20. Right to amend/discontinue: CHOSEN may change or discontinue the Program or these Terms at any time, without notice, in accordance with the Consumer Protection Act, 2019 and E-Commerce Rules, 2020 — but this will not retroactively wipe out already-earned, unexpired GEMS. Continued use of the site constitutes acceptance of any changes.

  21. Program shutdown: if the Program is discontinued entirely, Members will get 60 days' notice to redeem their remaining GEMS balance; any unredeemed balance will be forfeited thereafter.

CHOSEN MILESTONE GIFTING PROGRAMME – TERMS & CONDITIONS

  1. Introduction and Acceptance

    1. The Chosen Milestone Gifting Programme (the "Programme") is run by SILPHION RESEARCH PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, with its registered office at No. 95/44, 4th Floor, I Main Road, Gandhi Nagar, Adyar, Chennai – 600020 and CIN: U20237TN2024PTC168031 ("Chosen", "we", "us").

    2. The Programme rewards customers with free gifts when their cumulative spend on chosenstore.in and the Chosen app crosses set milestones within a Programme Year. Full details are available on The Long Game page.

    3. By placing an order while the Programme is live, you agree to these Terms. These Terms are in addition to our Terms of Use, Privacy Policy and Return & Refund Policy. If these Terms conflict with those documents on a Programme matter, these Terms apply.

    4. Participation is free. You do not need to sign up, collect points or apply a code.

  1. Definitions

    1. Go-Live Date: [DD] October 2026, the date the Programme starts.

    2. Member: an eligible customer taking part in the Programme under clause 3.

    3. Registered Mobile Number: the mobile number linked to your Chosen account or used at checkout. Your spend is tracked against this number.

    4. Eligible Spend: the amount counted towards Milestones, as set out in clause 5.

    5. Cumulative Spend: the total of your Eligible Spend within your current Programme Year.

    6. Milestone: a Cumulative Spend threshold listed in clause 6.

    7. Gift: the free product assigned to a Milestone.

    8. Qualifying Order: the order that takes your Cumulative Spend past a Milestone.

    9. Redemption Order: the next order you place after a Qualifying Order, to which unlocked Gifts are added.

    10. Programme Year: the period set out in clause 4.

  1. Eligibility and Enrolment

    1. The Programme is open to individuals who are resident in India, are at least 18 years old, and buy for personal use. Orders placed for resale, by businesses, or in bulk are not eligible.

    2. Launch members: If you placed at least one order with Chosen between 1 January 2026 and the day before the Go-Live Date, you are enrolled automatically on the Go-Live Date. Your Eligible Spend from 1 January 2026 to the day before the Go-Live Date is credited as your opening Cumulative Spend (the "Launch Credit").

    3. Launch Credit does not unlock past Milestones: The Launch Credit decides your starting slab only. Milestones your Launch Credit had already crossed before the Go-Live Date do not earn Gifts. Your first Gift unlocks at the next Milestone you cross through an order placed on or after the Go-Live Date.

      Example: You spent ₹3,400 between 1 January 2026 and the Go-Live Date. You start in the ₹2,000 – ₹4,999 slab. The ₹2,000 Milestone does not earn a Gift. Spend ₹1,600 more and the ₹5,000 Milestone unlocks your first Gift.

    4. New and returning customers: If your first order of 2026 is placed on or after the Go-Live Date, you are enrolled from that order, and it counts towards your Cumulative Spend. This includes first-time customers and customers whose last purchase was before 2026.

    5. One Member per Registered Mobile Number. Spend across different mobile numbers or accounts is not combined.

    6. Our employees, their immediate families, and our agents, distributors and resellers are not eligible.

  1. Programme Year

    1. Launch members: Year 1 runs from the Go-Live Date until 365 days after the Go-Live Date. Spend from 1 January 2026 counts through the Launch Credit.

    2. Members enrolled under clause 3.4: Year 1 runs for 365 days from the date of your first order on or after the Go-Live Date.

    3. Later years: Each new Programme Year starts the day after your previous one ends and lasts 365 days. Your Cumulative Spend resets to zero at the start of each Programme Year, and Milestones restart from the first slab.

    4. Your current Programme Year end date is shown on The Long Game page and in your account.

  1. Eligible Spend

    1. Eligible Spend is the amount you actually pay for products, including GST, after all discounts, coupons, offers and store credit are applied.

    2. The following do not count: shipping and delivery charges, cash-on-delivery fees, gift-wrap charges, the value of any free product or Gift, and purchases of gift cards or vouchers.

    3. Only orders placed on chosenstore.in and the Chosen app count. Purchases on marketplaces (such as [Amazon, Nykaa, Flipkart]), quick-commerce apps and offline stores do not count.

    4. Cancelled orders, and the value of any returned or refunded products, are deducted from your Cumulative Spend (see clause 10).

    5. Spend is counted when the order is [placed and paid / delivered]. Cash-on-delivery orders count only once delivered and paid for.

  1. Milestones and Gifts

    1. Each Programme Year has six Milestones. You unlock a Gift the moment your Cumulative Spend crosses a Milestone.

      Milestone Your slab before crossing Gift unlocked
      ₹2,000 ₹0 – ₹1,999 Gift 1
      ₹5,000 ₹2,000 – ₹4,999 Gift 2
      ₹10,000 ₹5,000 – ₹9,999 Gift 3
      ₹25,000 ₹10,000 – ₹24,999 Gift 4
      ₹50,000 ₹25,000 – ₹49,999 Gift 5
      ₹1,00,000 ₹50,000 – ₹99,999 Gift 6

    2. Each Milestone can be unlocked once per Programme Year. Spend above ₹1,00,000 does not earn further Gifts in that year.

    3. The Gift for each Milestone is fixed by Chosen in advance and is the same for every Member in the same cohort. Gifts are not chosen at random. Before you unlock a Milestone we may describe its Gift as a "surprise"; the product is revealed when it unlocks. Indicative Gift category and value for each Milestone are listed on The Long Game page.

    4. Each Gift needs a further order: A Gift is not given with the Qualifying Order. It is added to your Redemption Order, whatever the value of that order.

  1. Unlocking, Notification and Delivery of Gifts

    1. When a Qualifying Order crosses a Milestone, we will send a WhatsApp message to your Registered Mobile Number (if you have opted in) showing the Gift you have unlocked. The Gift is unlocked whether or not you receive this message.

    2. When you next shop on chosenstore.in or the Chosen app using your Registered Mobile Number, the Gift is added to your cart automatically. No code or claim step is needed.

    3. The Gift is shown in your cart at ₹0. It does not add to your order total, shipping charge or any fee.

    4. The Gift is delivered with your Redemption Order to the same address. If the Redemption Order is cancelled before dispatch, the Gift returns to your account until its expiry date.

    5. If a Gift is out of stock, we will substitute a product of equal or higher value and tell you before or at checkout.

  1. Multiple Milestones in One Order

    1. If a single order placed on or after the Go-Live Date crosses more than one Milestone, you unlock a Gift for every Milestone crossed. All of them are added to your Redemption Order.

      Example: Your Cumulative Spend is ₹4,000 and you place an order of ₹7,000. You cross ₹5,000 and ₹10,000, so Gifts 2 and 3 are both added to your next order.

    2. Clause 8.1 does not apply to spend credited as Launch Credit (see clause 3.3).

  1. Validity and Expiry

    1. Unlocked Gifts must be redeemed by placing a Redemption Order before your Programme Year ends.

    2. If you unlock a Gift in the last 30 days of your Programme Year, it stays valid for 30 days from the date it unlocks, even after the year ends.

    3. About 30 days before your Programme Year ends, we will remind you of any Gifts still waiting for you and their expiry date.

    4. Gifts not redeemed by their expiry date lapse. They cannot be carried forward, reinstated or exchanged for cash or credit. Cumulative Spend does not carry over to the next Programme Year.

  1. Returns, Cancellations and Refunds

    1. If you cancel or return products from any order, their value is deducted from your Cumulative Spend.

    2. If that deduction takes your Cumulative Spend back below a Milestone and the Gift for it has not yet been dispatched, the Gift is withdrawn. You can unlock it again by crossing the Milestone again in the same Programme Year.

    3. If the Gift has already been delivered, you do not need to return it. Instead, the Milestone stays marked as used, and re-crossing it will not unlock a second Gift.

    4. If you return a Redemption Order for a refund, you do not need to return the Gift and nothing will be deducted from your refund for it. The Milestone stays marked as used, and re-crossing it will not unlock a second Gift.

    5. A Gift that arrives damaged, defective, wrong or past its expiry date will be replaced under our Return & Refund Policy. Gifts cannot otherwise be returned or exchanged on their own.

    6. Nothing in this clause limits your rights under the Consumer Protection Act, 2019.

  1. Nature of Gifts

    1. Gifts are free promotional products. They have no cash value and cannot be exchanged for cash, store credit, discounts or other products.

    2. Gifts are personal to the Member. They cannot be sold, transferred or combined with another Member's Gifts.

    3. Gifts may be full-size or travel-size products and may differ from images shown in messages due to packaging updates.

    4. Gifts are cosmetic products. Please read the label, check the ingredients, and do a patch test before use. Stop use if irritation occurs. Gift products carry the same labelling and shelf-life standards as products we sell.

  1. Communications

    1. We send Programme updates (your spend position, Milestone unlocks and expiry reminders) by WhatsApp, and may also use [SMS / email / app notifications], only to Members who have agreed to receive them.

    2. You can stop Programme messages at any time by replying STOP on WhatsApp, using the unsubscribe link in emails, or writing to support@chosenstore.in. You will stay in the Programme and your Gifts will still be added to your cart.

    3. Spend figures in messages are shown as at the time of sending. Your account or the Programme page shows the latest position. If there is a difference, our system records apply, subject to clause 18.

  1. Personal Data and Privacy

    1. To run the Programme we use your name, Registered Mobile Number, email, delivery address and order history. We use this data only to track your spend, unlock and deliver Gifts, send Programme messages, prevent fraud, and handle your queries.

    2. We share this data only with service providers acting for us: WebEngage for messaging, GoKwik for checkout, Meta (WhatsApp) for message delivery, and our logistics partners. They may process it only on our instructions.

    3. We process your data under our Privacy Policy and applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and its Rules.

    4. You may ask to access, correct or erase your data, withdraw consent, or nominate another person to act for you, by writing to our [Grievance Officer / Data Protection contact] at [email]. If you withdraw consent to data use needed for the Programme, we may not be able to track your spend or deliver Gifts.

    5. We keep Programme data for [the Programme Year plus 12 months], or longer only where the law requires.

  1. Misuse and Fraud

    1. We may withhold or cancel Gifts, reverse Cumulative Spend, or remove a Member from the Programme if we reasonably find misuse. Misuse includes: using several accounts or numbers to game Milestones, placing orders only to return them, buying for resale, or using bots or false details.

    2. Before taking action under clause 14.1, we will tell you the reason and give you 7 days to respond, unless the misuse is clear or urgent.

  1. Changes to or End of the Programme

    1. We may change these Terms, the Milestones or the Gifts, or end the Programme. We will give at least [30] days' notice on the Programme page and, where possible, by message.

    2. Changes will not reduce benefits already earned. Gifts unlocked before a change or the end of the Programme stay valid until their expiry date under clause 9.

    3. The version of these Terms in force when you place an order applies to that order.

  1. Taxes

Gifts are given free of charge. You do not pay any tax or charge to receive a Gift. Chosen bears any applicable taxes on Gifts.

  1. Liability

    1. Our liability for any Programme claim is limited to replacing the Gift concerned or, if that is not possible, giving a product of equal or higher value.

    2. We are not responsible for delays caused by events beyond our reasonable control, such as network outages, courier disruption or natural events. Gift validity will be extended for the length of any such delay that stops you redeeming.

    3. Nothing in these Terms limits liability that cannot be limited under Indian law, including for defective products or unfair trade practices.

  1. Grievance Redressal

    1. For any question or complaint about the Programme, including your spend or a missing Gift, contact customer support at support@chosenstore.in or 93840 00411, 10:00 am to 6:00 pm (Monday to Saturday).

    2. If your issue is not resolved, write to our Grievance Officer:

      Name: Raghavender M M

      Designation: Grievance Redressal Officer

      Email ID: grievance.officer@chosenstore.in

      Phone No.: +91-7845787473

      Address: 3rd Floor, Canberra House, New No. 97 & 95, Old No 58 & 58a, Pantheon Road, Egmore, Chennai 600008, Tamil Nadu

    3. We will acknowledge your complaint within 48 hours, share a copy of your complaint as recorded by us, and resolve it within one month of receiving it, as required by the Consumer Protection (E-Commerce) Rules, 2020, as amended.

    4. You may also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate Consumer Commission.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to your right to file a complaint before a Consumer Commission where you live or work under the Consumer Protection Act, 2019, the courts at Chennai have jurisdiction.

  1. General

    1. If any part of these Terms is found invalid, the rest stays in force.

    2. Our not enforcing any part of these Terms is not a waiver of it.

    3. These Terms may be translated into other languages. If there is a conflict, the English version applies.

TERMS AND CONDITIONS FOR OFFERS

To qualify for the "Buy X Get Y Free" or "Buy X and Get X Free" promotions, you must add both products to your cart before checkout.

E.g., Add your favorite products to the cart, including the offer product, and then enter the code(if applicable) to avail the offer.

Loyalty discounts cannot be availed during the offer period.

Offers cannot be combined with any other ongoing promotions, discounts, or offers.

The WELCOME10 offer is valid only on select products and applies to cart values above ₹1000.